Call Center
12 total calls
Live
Total Calls
12
Avg Duration
3:27
Positive Sentiment
67%
Transfers
2
Filter:
| Date/Time | Caller | Duration | Sentiment | Summary | Actions |
|---|---|---|---|---|---|
| Mar 27 2:32 PM | +1 (602) 555-0134 | 3:07 | positive | Customer asked about R-410A pricing and availability. Confirmed in stock at $198 for 25lb cylinder. Customer plans to order online. | ▼ |
| Mar 27 1:15 PM | +1 (469) 555-0287 | 4:03 | positive | Contractor inquired about bulk R-454B pricing for a new construction project. Directed to wholesale portal. | Transferred▼ |
| Mar 27 11:48 AM | +1 (702) 555-0193 | 2:36 | positive | Customer checked on order #1042 status. Order shipped, provided tracking number. | ▼ |
| Mar 27 10:22 AM | +1 (480) 555-0412 | 5:12 | neutral | Customer asked about EPA certification requirements for purchasing R-22. Explained verification process at checkout. | ▼ |
| Mar 27 9:05 AM | +1 (214) 555-0368 | 3:18 | positive | Customer asked about R-32 vs R-454B for new heat pump installation. Provided comparison info. | ▼ |
| Mar 26 4:45 PM | +1 (623) 555-0519 | 1:29 | positive | Quick call — customer confirmed Dallas pickup location is available. Plans to order R-404A online. | ▼ |
| Mar 26 3:12 PM | +1 (928) 555-0741 | 7:05 | negative | Customer upset about delayed shipment on order #1038. Wanted refund. Transferred to team member. | Transferred▼ |
| Mar 26 12:30 PM | +1 (512) 555-0892 | 2:47 | positive | Customer asked about 1234yf availability for automotive shop. In stock at $849 for 30lb. | ▼ |
| Mar 26 9:55 AM | +1 (303) 555-0156 | 2:14 | neutral | After-hours call. Customer asked about R-407C pricing. Directed to website, noted team available next business day. | ▼ |
| Mar 25 2:20 PM | +1 (602) 555-0673 | 3:23 | positive | Customer asked about Flush-It system cleaner for a compressor changeout. Confirmed availability and no EPA required. | ▼ |
| Mar 25 11:10 AM | +1 (817) 555-0294 | 4:38 | positive | Wholesale application inquiry. Contractor wants to set up a wholesale account for regular R-410A and R-454B purchases. | ▼ |
| Mar 25 8:45 AM | +1 (520) 555-0487 | 1:35 | neutral | Customer asked if we ship to California. Explained state restrictions on certain high-GWP refrigerants. | ▼ |